The Logic Springs Technologies Product Maintenance and Support Program is designed to meet the support demands of the enterprise business environment. Logic Springs Technologies' support services help you use the software solutions effectively, whether you are installing, deploying, or supporting our software across your enterprise. The program is comprised of a series of support options that cover all Logic Springs Technologies products, combining a wide range of tools and web support, telephone support hotline services and program options to allow you to create a complete support package.

 Logic Springs Technologies Product Maintenance and Support Program

• Telephone support hotline: Your call is handled by a customer service professional that will gather key information, work with you to resolve the problem, and direct you to an appropriate support engineer if necessary. You may also use our web site’s support area to enter the same information. Support plan coverage business hours are Monday through Friday, 7:30 a.m. - 5:30 p.m. (Eastern Standard Time) except holidays.
  
• On-going software maintenance and version upgrades: If you are covered on a support plan, you will receive updates to ensure your software is current and operating trouble free. This includes software fixes as needed, maintenance point releases, and new version upgrade releases of our DC Solutions software. These version upgrade releases include major new features added to the software, performance improvements, and maintenance updates.
  
• Designated technical support contacts: You may authorize multiple people to contact Logic Springs Technologies Technical Support. Your authorized support contacts are established to safeguard your company's software and to facilitate the prompt resolution of your problem.
  
• On-line support tools and technologies: All support plans give you a variety of tools and technologies used by Logic Springs Technologies Technical Support, allowing support issues to be solved quickly. On-line tools allow us to interact with you in order to build your expertise and solve problems as they take place.

Logic Springs Technologies Service Plans

Standard: The Standard Plan is available for all Logic Springs Technologies products and includes multiple support contacts, telephone hotline coverage during normal business day hours, and all software updates and electronic support listed above.

Plus: The Plus Plan is available for all Logic Springs Technologies products and offers all the benefits of the Standard Plan. It also includes additional support contacts, options for additional support requirements (such as after-hours emergency and pre-scheduled telephone support), as well as options for Global Support and solution performance evaluations.

Enterprise: The Custom Plan, our highest level of support, is designed for Logic Springs Technologies customers who have mission-critical environments. With this plan, you have the benefit of unlimited support contacts and can take full advantage of the wide range of world-class, personalized services and support offerings from Logic Springs Technologies.